Privacy Policy

Introduction

We, Villa Basak (https://villabasak.com), respect your privacy and protect your personal data in accordance with the relevant personal data protection laws and regulations.

We put together this Privacy Policy to help understand the information we collect about you and how that information is used. 

Collected Information

We collect information about visitors to our website in two different ways.
We collect certain information that the visitors provide to us directly and we collect some information automatically.

We’ll start with information that visitors provide directly to our website, which primarily happens when visitors type into a text field on our website, like a comment field or an inquiry form.

Here are the most common ways in which a visitor directly provides information to our website:

  • Site Comments: When a visitor leaves a comment on a Site (primarily on our Articles section), we collect that comment, and other information that the visitor provides along with the comment, such as the visitor’s name and email address.
  • Other Information Entered on the Site: We may also collect other information that a visitor enters on the Site – such as a contact form submission.

For booking requests or other inquiries we offer forms where personal data like Full Name, Email Address and Phone Number is requested. In order to fulfill a booking we may also ask for additional information like date of birth, address and nationality. 

By check-in we need the identification document number and type to meet legal obligations like registering our guests in the eVisitor system.

Personal data can also be provided directly to us by communication via telephone, email or social media.

We also automatically collect some information about visitors to our Site.

  • Technical Data from a Visitor’s Computer and Etcetera: We collect the information that web browsers, mobile devices, and servers typically make available about visitors to a site, such as the IP address, browser type, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
  • Visitor Interactions: We collect information about a visitor’s interactions with a site, including the “likes” and “ratings” left by visitors.
  • Location Information: We may determine the approximate location of a visitor’s device from the IP address. We collect and use this information to, for example, evaluate how many people visit our site from certain geographic regions.
  • Commenter Information: We collect information about visitors who comment on our site. The information we collect typically includes the commenter’s IP address, user agent, referrer, and site URL (along with other information directly provided by the commenter such as their name, username, email address etc.).
  • Crowdsignal Response Information: We collect information about visitors who respond to a Crowdsignal survey. The information that we collect typically includes IP address, browser type, operating system, user agent, and the web page last visited.
  • Information from Cookies: A cookie is a string of information that a site stores on a visitor’s computer, and that the visitor’s browser provides to the site each time the visitor returns. We use cookies to help identify and track visitors and site usage. For more information about our use of cookies including how visitors can control the use of cookies, please see our Cookies section.

The Use Of Collected Information

The primary purpose of collecting Personal Data is to provide and improve our services, as well as to comply with our legal obligations. Personal Data is collected for the following purposes:

  • Completing your booking with us
  • General communication (e.g. Managing of arrangements, Response to Inquiries)
  • Fulfilling our contractual obligations to the guest during his or her stay
  • Fulfilling our legal obligations
  • Sending of notifications
  • Providing information about services you might be interested in
  • Improving the functionality of our website https://villabasak.com
  • Statistical evaluation based on our legitimate interest in further improving the quality of our services

Storage And Erasure Of Your Personal Data

Your personal data will be stored in an identifiable form for no longer than necessary for the purpose for which it is processed. Upon the expiration of that time, which is, for certain processing methods, regulated by laws obliging us to keep them for a longer period, the data will be erased or made unavailable for further processing.

 

Data Transfer To Third Parties

In certain data processing cases, your data may be transferred to or inspected by Third Parties. In no case do we sell, lease or give ownership of your Data to unauthorised Third Parties. Data transfers or data inspections are performed for the following reasons:
· When the companies or providers of services used by Villa Basak in certain processing cases access this data in a way that is regulated by a contractual relation with Villa Basak (e.g. , technical maintenance of certain software tools, archiving and reporting)
· In order for us to fulfill our contractual and legal obligations (e.g. recording guests in the eVisitor system)
When data needs to be transferred for one of the above-mentioned reasons, we strive to reduce the data being transferred to the necessary minimum. Third Parties receiving your data undertake to protect your data in accordance with the laws and regulations in force regarding Personal Data protection.

Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

Right To Access, Modify Or Erase Your Personal Data

You may at any moment request information on the Personal Data that Villa Basak processes and the purpose of its processing. In addition, you have the right to update, modify, block or erase your data in accordance with the legal regulations.
Your request for the erasure of your Personal Data will be gladly complied with in the following cases:
· if your Personal Data is no longer required for the purpose for which they were collected or otherwise processed;
· if you withdraw the consent on the basis of which we process them;
You can send a request to access your Personal Data to our email villa.basak_makarska@outlook.com, enclosing your contact information, with the subject “Request to access Personal Data”. In order to prevent abuse of your Personal Data we may also ask you for additional proof of identity. Without confirming your identity, we will not be able to comply with your request to access Personal Data.

 

Notifications About Special Offers

If you were our guest, we want you to come back. With that goal, and in order to allow you to receive notifications about our special offers and discounts related to our services, it is our legitimate interest to occasionally contact you using the email address that you have provided when reserving your accommodation or staying with us. The information that you receive will apply exclusively to our services that we consider still to be of interest to you as our previous guest. If you do not wish to receive our notifications, you may issue a complaint to villa.basak_makarska@outlook.com at any moment, and we will, without delay, cease to send you our notifications.

 

Using Social Media And Our Website

Our Personal Data Protection Policy is regularly updated on our website and is available to all visitors to our website. By using our website you confirm that you accept our Personal Data Protection Policy and that you accept your Personal Data being processed in accordance with the purpose of its processing and the published Privacy Policy.
Villa Basak also manages and publishes on social media pages such as Instagram. The visitors to our pages may publish content, photographs or comments related to our accommodation. Villa Basak does not encourage nor restrict such posting, as they are based on the exclusive interest and consent of the visitors to our pages. Villa Basak shall not be held responsible for any direct or indirect, accidental, tangible or intangible damage or cost incurred as a result of using the websites and pages on Villa Basak’s social media accounts, or content published by visitors to our websites or pages.

 

Cookie Usage

We use cookies to ensure the optimal performance of our website, and to further improve it in order to make your user experience better. Cookies may be controlled and set in your web browser, and you can also choose to opt out of cookie usage. If you disable cookies, you can still view our website, but some of its features will not be available.
A cookie is information stored on your computer by the website that you are visiting. Cookies usually store your settings for that particular website, such as your preferred language or address. Later, when you load the same website again, the internet browser accesses the cookies owned by that website. This enables the website to show the information tailored to your needs.

The services we use are classified as follows:

  • Essential: Essential services are required for the basic functionality of the website. They only contain technically necessary services. These services cannot be objected to.
  • Functional: Functional services are necessary to provide features beyond the essential functionality such as prettier fonts, video playback or interactive web 2.0 features. Content from e.g. video platforms and social media platforms are blocked by default, and can be consented to. If the service is agreed to, this content is loaded automatically without further manual consent.
  • Statistics: Statistics services are needed to collect pseudonymous data about the visitors of the website. The data enables us to understand visitors better and to optimize the website.

If you want to find out more about cookies in general please go to http://www.allaboutcookies.org.

We use the “Real Cookie Banner” consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and the relevant consents. Details on how “Real Cookie Banner” works can be found at What data does Real Cookie Banner process? (devowl.io). The legal basis for the processing of personal data in this context is Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the relevant consents. The provision of personal data is still contractually required and is not required for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.

We offer you the possibility to adjust your privacy settings or revoke your consent using the links below:

Change privacy settings

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History of privacy settings

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Revoke consents

Children’s Personal Data Protection

Villa Basak advises parents and guardians to educate children on the safe and responsible management of Personal Data on the internet because, even though Villa Basak does not  have the intent to collect data on minors without consent by their parents or guardians, we are not always in a position to know the age of the person accessing our website. As a parent or guardian, you always have the right to request access to all Personal Data on your child that we have received on one of our websites or during your stay. In addition, Villa Basak guarantees child Personal Data protection, as required by separate laws regulating this subject and GDPR.

Additional Information

Feel free to get in touch with us anytime if there are  questions that could not be answered by this privacy policy. Please contact us at villa.basak_makarska@outlook.com